Rachel Kim manages customer relations at SoCal Rentals, serving as the primary point of contact for accounts, onboarding new clients, and ensuring long-term clients always feel taken care of. Her warm, proactive communication style has helped SoCal Rentals build the loyal client base it is known for.
Rachel brings a background in account management from the media and entertainment sector, where she spent six years managing client relationships for a post-production facility in Burbank. She transitioned to rental services because she wanted to be involved earlier in the production process — closer to the creative work happening on set.
If you're a new client looking to set up a rental account, or an existing client with questions about your orders, billing, or account preferences, Rachel is your first call.
Client relations, account management, onboarding, billing inquiries, customer retention.